Identify the risk
Unknown sources, surprising permissions and recovery phrase requests are red flags.
Support / GUIDE
Passwords and Device Access
Learn the difference between an app password and a recovery phrase, and what to check before attempting recovery.
PRACTICAL CHECKLIST
Review the essentials in order
Learn the difference between an app password and a recovery phrase, and what to check before attempting recovery.
- 01
Identify whether the issue is a password or phrase
Confirm the source and device state before proceeding; never expose secret credentials.
- 02
Never share recovery words with anyone
Confirm the source and device state before proceeding; never expose secret credentials.
- 03
Check for an intact offline backup
Confirm the source and device state before proceeding; never expose secret credentials.
- 04
Use a trusted device recovery procedure
Confirm the source and device state before proceeding; never expose secret credentials.
RISK · REASON · RESPONSE
When in doubt, stop and verify
Check independently
Compare networks, addresses, permissions and backups; appearances alone are not proof.
Choose a safer next step
Consult a relevant safety guide and verify the source before proceeding.
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